Alaska Airlines' commitment to providing excellent customer service is one of the main reasons it is regarded as a reputable airline. is alaska airlines good Numerous accolades have been given to the airline for its outstanding customer service, and it constantly receives top ratings in studies of customer satisfaction. In order to help customers with any problems they might have, Alaska Airlines has a committed customer care team that is on call around-the-clock. In addition, the airline provides a range of comforts to make travelling more bearable, including free snacks and drinks, in-flight entertainment, and supportive chairs.